1. What is glocalshopper? Glocalshopper is the newest place for online shopping in India.
2. What is the advantage of purchasing from glocalshopper? We try to provide you the best product at lowest prices.
3.Where are the offices of glocalshopper located? Our registered office is at Lucknow (UP), India.
4.What products does Glocalshopper sell? We sell Men's Clothes and Women's Clothes.
5.How do I Know my Order has been confirmed? After checking out during the payment process, you will get a confirmation that your payment has been processed successfully.You will also get a mail in your registered mail id, along with an SMS to your registered mobile number confirming the order.
6. How do I check my Order status? We will ship your package within 24 hours of receiving your order.We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address.You will receive the SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder.Tracking may not appear online for upto another 24 hours in some cases, so please wait until your package is scanned by the courier company.Alternately, you can check the same in My Account Page, where track shipment option gives you the current status of your order being shipped.
7. Is it safe to use my credit card online at glocalshopper.com? We accept VISA, MASTER and AMERICAN EXPRESS credit card issued in India and we accept Debit cards of all banks issued in India.All your transactions online are protected and secured by SSL (secure socket layer) technology from Bigrock.com.It encrypts your credit card and relevant information during the entire transaction process.This encryption makes your shopping experinece safe and secure.
8. What if an item is out of stock? We make every effort to keep all products in stock.However, there may be times when unexpected demands exceed our supply.We will notify you at the time of checkout if the item selected is not in stock.In the rare circumstances where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made (credit card or Netbanking) within 10 working days.
9. Are there any other hidden charges like Octroi or Entry tax? You will get the final price during check out. Our prices are all inclusive and you need not pay anythin extra.
10. How are the products packaged? Each of the indivual products are securely packaged and sealed properly to ensure a safe delivery at your doorstep.
11. Do you deliver products outside India? We do not ship products outside India.
12. Is it mandatory to register before placing an order? You can place your order by just providing us your email address.However, it is recommended that you register with us in order to receive timely newsletter.
13.How long will it take to receive my orders? For all areas serviced by reputed couriers, the delivery time would be withing 3-4 business days after dispatch (business days exclude Sundays and other Holidays).
14. Can I ship different items in my order to different shipping addresses? We can only process one shipping address per order.So, if you would like to order several items and ship to different people,please treat these as separate orders.
15.Who pays for the shipping charges? We provide free shipping on all orders above or equal to Rs.500/- or more.For orders below Rs.500/- shippping charges of Rs.50/- will apply.
16.What happens if I am not available at the time of delivery? Our delivery patners will attempt to deliver the package thrice before it is returned back to us.Please provide your mobile number in the delivery address as it will help in making a faster delivery.
17. What is your Return Policy? We had a 7 days return policy for clothes. Cosmetic items due to its hygiene issue could not be returned once purchased.Please note that the Product(s) should be unused, unwashed with all orifinal tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, we request you to please make sure that the Product(s) are properly packaged when you are returning it.
18. What options do I have while making payment? We accept payments by debit or credit card and also through Netbanking. Credit cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS credit card issued in India and we accept Debit cards of all banks issued in India. Netbanking - We accept payment from 54 leading banks in India. You can also pay through Cash on Delivery (C-O-D) - you can also pay through cash on delivery (COD). In this case you pay in cash to the courier person while acccepting the goods. COD payments would be accepted for orders with total invoice value greater than eqaul to Rs.500/-. If order amount is less than Rs.500/-, shipping charges of Rs.50/- will be included in total value.